Delete your G8way Max account

How to ask us to delete your account

1. Open our contact form, choose Delete my account, and enter the email address you use to sign in to the G8way Max app. Or email info@g8waymax.com from that address with the subject “Delete my G8way Max account”.
2. We reply by email to confirm the request came from you. We may ask you to confirm before we delete anything.
3. We delete your account and its data within 30 days of your confirmation, and email you when it is done.

If you have an active coaching membership, deleting your account also ends your access to the app. Cancel any membership billing first, or tell us in your request and we will help.

What we delete

• Your profile: name, email address, phone number, address and sign-in details
• Your coaching plan, workouts, habits, check-ins, goals and assessments
• Body measurements, weight and progress photos
• Health and fitness data the app read from Apple Health or Health Connect
• Messages with your coach, Max AI conversations, and your community posts and comments
• Meal logs and meal photos
• Family sign-ins you created, and the app's notification settings for your devices

What we keep, and for how long

• Purchase and billing records (what you bought, when and for how much), for as long as tax and accounting laws require.
• A record that you asked for deletion and when we completed it.

We keep nothing else from your account.

Deleting some data without deleting your account

You can ask us to delete specific data, such as your progress photos or the health data from Apple Health or Health Connect, and keep your account. Use the same contact form or email info@g8waymax.com and tell us what to delete. You can also stop sharing health data at any time in the app (Progress › Connected devices) or in your phone's settings.